Design Thinking
With Eleanor Cheah
Program Overview
Duration: 7 hours (1 full day)
Mode: Online or Face-to-Face
Build Innovative Teams. Solve Real Business Problems.
In today’s fast-changing business environment, organisations need teams that can think creatively, collaborate effectively, and design solutions centred on real customer needs. This Design Thinking workshop equips professionals with a proven, human-centred framework used by leading global organisations to drive innovation and improve decision-making.
Through practical exercises and real workplace scenarios, participants move beyond theory to experience the full Design Thinking process—from understanding users to testing viable solutions.
Business Outcomes
After this workshop, participants will be able to:
- Apply the 5-stage Design Thinking framework to complex business challenges
- Identify customer and stakeholder needs through empathy-driven inquiry
- Generate high-impact ideas using structured ideation techniques
- Rapidly prototype concepts to reduce risk and improve clarity
- Test and refine solutions based on feedback before implementation
- Collaborate more effectively across teams and functions
Who This Program Is For
Ideal for organisations looking to strengthen innovation and problem-solving capabilities, including:
- Corporate teams and departments
- Managers and team leaders
- Innovation, strategy, and product teams
- HR, L&D, and transformation teams
- Professionals seeking practical creative-thinking tools
No prior design or innovation experience is required.
Program Structure
Module 1: Design Thinking Foundations
Module 2: Defining the Right Problem
Module 3: Ideation for Business Innovation
Module 4: Rapid Prototyping
Module 5: Testing & Iteration
Why Organisations Choose This Workshop
- Highly practical: Hands-on activities using real business challenges
- Immediately applicable: Tools and frameworks participants can use the next day
- Customisable: Content can be tailored to your industry or organisational goals
- Engaging: Interactive, collaborative, and outcome-focused delivery
Key Takeaway
Participants leave with practical tools, a shared innovation language, and a repeatable process to solve problems more creatively, reduce uncertainty, and deliver customer-centred solutions—driving measurable business impact.
Testimonials
“This workshop gave our team a clear, structured approach to innovation. The hands-on activities helped us reframe real business challenges and quickly turn ideas into actionable solutions. Highly practical and engaging.”
— Innovation Manager, Professional Services Firm
“One of the most effective training sessions we’ve run. Our teams left with a shared problem-solving language and tools they could apply immediately. The focus on empathy and rapid prototyping made a noticeable difference in how we approach projects.”
— Head of Learning & Development, Corporate Organisation
“The Design Thinking workshop struck the perfect balance between strategy and execution. It encouraged cross-functional collaboration and helped our leaders think differently about customer needs and internal processes.”
— Senior Manager, Operations & Transformation
Frequently Asked Questions (FAQ)
1. Is this workshop suitable for teams with no prior innovation or design experience?
Yes. The program is designed for beginners and professionals alike. No prior knowledge of Design Thinking is required, as all concepts and tools are introduced step by step through practical activities.
2. Can the workshop be customised for our organisation?
Absolutely. The content, examples, and activities can be tailored to your industry, team size, and specific business challenges to ensure maximum relevance and impact.
3. What type of outcomes can participants expect after one day?
Participants gain a practical Design Thinking framework, hands-on experience, and tools they can apply immediately to real workplace challenges—improving collaboration, innovation, and decision-making.
4. Is this workshop delivered online or on-site?
The workshop can be delivered online or face-to-face, depending on your organisation’s needs. Both formats are highly interactive and designed to maximise engagement.
5. How many participants can attend in one session?
The ideal group size is 15–30 participants to ensure effective collaboration and facilitation. Larger groups can be accommodated with advance planning.
6. Is this suitable for leadership or management teams?
Yes. The workshop is highly effective for leaders and managers looking to strengthen strategic thinking, customer focus, and cross-functional collaboration.
7. How do we book or request a proposal?
You can contact us directly to discuss your requirements, preferred delivery mode, and dates. We’ll be happy to provide a customised proposal.
About the trainer
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